Difficult Conversations: How to Discuss what Matters Most
Author(s): Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
From the Trade Paperback edition.
General Information
- :
- : Penguin Group New Zealand, Limited
- : Penguin Books (NZ)
- : 0.249476
- : 01 November 2010
- : 20.00 cmmm X 13.00 cmmm X 1.50 cmmm
- : books
Other Specifications
- : Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)
- : English
- : 352